Contact information
We're here to help.
If you have any questions about your order, products, shipping, or returns, please don't hesitate to get in touch with us. Our team is happy to assist you.
Customer Support
Email: info@velvetandvices.com
We aim to respond to all inquiries within 24–48 business hours. For faster assistance, please include your order number and a brief description of your request when contacting us.
Track Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Tracking updates may take 24–48 hours to appear after shipment. If you cannot locate your tracking email, please check your spam or promotions folder.
Before Contacting Us
Many common questions can be answered by reviewing our store policies:
- Shipping Policy
- Refund & Return Policy
- Terms of Service
- Privacy Policy
If you still need help, feel free to reach out to our support team.
Order Questions
If you are contacting us about an order, please include:
- Your order number
- The email used at checkout
- A short description of the issue
This helps us resolve your request as quickly as possible.