Terms of service

OVERVIEW

Welcome to Velvet & Vices. The terms "we", "us" and "our" refer to Velvet & Vices. Velvet & Vices operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services").

Velvet & Vices is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or province of residence, or that you have given consent for any minor dependents to use the Services on devices you own or manage.

To use the Services, including browsing our store or purchasing products, you may be asked to provide certain information such as your email address, billing, payment, and shipping information.

You represent and warrant that all information you provide is correct, current and complete.

You are responsible for maintaining the security of your account credentials and for all activity under your account.

SECTION 2 – OUR PRODUCTS

We make every effort to accurately display the colors, images and details of our products. However, we cannot guarantee that your device's display will accurately represent product colors or appearance. All product descriptions are subject to change at any time without notice.

We reserve the right to:

  • Modify or discontinue any product
  • Limit quantities available
  • Restrict sales to any region or customer at our discretion

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. Velvet & Vices reserves the right to accept or decline any order at our discretion. Your order is only confirmed once payment has been successfully processed and we send confirmation.

We may cancel or modify orders if:

  • Product availability changes
  • There are pricing errors
  • Fraudulent or suspicious activity is suspected

If we cancel or modify your order, we will attempt to notify you using the contact details provided at checkout.

All purchases are subject to our Refund Policy. Orders are intended for personal use and may not be resold or distributed commercially.

SECTION 4 – PRICES AND BILLING

Prices, discounts and promotions may change without notice. The price charged for a product will be the price displayed at the time the order is placed. Prices displayed do not include applicable taxes, shipping, customs duties or import charges unless stated otherwise. You agree to provide accurate billing and payment information for all purchases.

SECTION 5 – SHIPPING AND DELIVERY

Delivery times provided are estimates only and are not guaranteed. Some products may be fulfilled through international logistics partners and warehouses.

We are not responsible for delays caused by:

  • Shipping carriers
  • Customs processing
  • Weather conditions
  • Global logistics disruptions
  • Events outside our control

Once an order is transferred to the shipping carrier, the risk of loss passes to the customer.

SECTION 6 – INTELLECTUAL PROPERTY

All content on the Services, including but not limited to logos, images, graphics, text, product designs, videos, and branding, are owned by Velvet & Vices or its licensors and are protected by copyright, trademark and intellectual property laws. You may not reproduce, copy, distribute or use any material from our Services without prior written consent.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools which we do not control or monitor. You acknowledge that such tools are provided "as is" without warranties or guarantees. Your use of these tools is entirely at your own risk.

SECTION 8 – THIRD-PARTY LINKS

Our Services may include links to third-party websites or services. We are not responsible for the content, policies or practices of any third-party sites. Accessing such sites is at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify. However, all purchases are made directly with Velvet & Vices, not Shopify.

Shopify is not responsible for:

  • Products purchased through our store
  • Shipping
  • Refunds
  • Disputes
  • Damages or losses related to purchases

You agree that Shopify has no liability regarding your transactions with our store.

SECTION 10 – PRIVACY POLICY

Your personal information is handled in accordance with our Privacy Policy. Because our store is hosted by Shopify, certain data may also be processed by Shopify and related partners to enable the Services.

SECTION 11 – FEEDBACK

If you send us feedback, suggestions, reviews, or ideas, you grant us the right to use, publish, modify and distribute such feedback without compensation. We are not obligated to keep feedback confidential or respond to submissions.

SECTION 12 – ERRORS AND INACCURACIES

Occasionally there may be errors or inaccuracies relating to product descriptions, pricing, promotions, shipping times, or availability. We reserve the right to correct such errors and cancel orders if necessary.

SECTION 13 – PROHIBITED USES

You may not use the Services:

  • For illegal purposes
  • To violate laws or regulations
  • To infringe intellectual property rights
  • To harass or harm others
  • To transmit viruses or malicious code
  • To collect personal data from other users

Violation of these rules may result in termination of access to our Services.

SECTION 14 – TERMINATION

We reserve the right to terminate or suspend access to the Services at any time if these Terms are violated. Termination does not affect obligations or liabilities that occurred before termination.

SECTION 15 – DISCLAIMER OF WARRANTIES

The Services and all products are provided "as is" and "as available" without warranties of any kind. We do not guarantee that the Services will be uninterrupted, the website will be error-free, or products will meet all expectations.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Velvet & Vices and its affiliates shall not be liable for any indirect, incidental, or consequential damages resulting from your use of the Services or products purchased through the Services.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Velvet & Vices, Shopify and our affiliates from any claims, damages or expenses resulting from your violation of these Terms.

SECTION 18 – SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect.

SECTION 19 – ENTIRE AGREEMENT

These Terms of Service and all policies posted on this site constitute the entire agreement between you and Velvet & Vices.

SECTION 20 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New Zealand. You and Velvet & Vices consent to venue and personal jurisdiction in such courts.

SECTION 21 – CHANGES TO TERMS

We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon posting on this page.

SECTION 22 – CONTACT INFORMATION

Questions about the Terms of Service can be sent to:

Velvet & Vices Email: info@velvetandvices.com