Shipping policy

Thank you for shopping with Velvet & Vices. We ship internationally to customers worldwide. All orders are fulfilled by our logistics partners.

Order Processing

All orders are processed within 1–3 business days. Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information. During busy periods, promotions, or holidays, processing times may be slightly longer.

Estimated Delivery Times by Region

  • 🇺🇸 United States — 7–16 business days (1–3 days processing + 6–13 days delivery)
  • 🇨🇦 Canada — 8–14 business days (1–3 days processing + 7–11 days delivery)
  • 🇬🇧 United Kingdom — 6–14 business days (1–3 days processing + 5–11 days delivery)
  • 🇦🇺🇳🇿 Australia & New Zealand — 8–17 business days (1–3 days processing + 7–14 days delivery)
  • 🇪🇺 Europe — 7–14 business days (1–3 days processing + 6–11 days delivery)
  • 🇯🇵 Japan — 5–10 business days (1–3 days processing + 4–7 days delivery)
  • 🇰🇷 South Korea — 4–10 business days (1–3 days processing + 3–7 days delivery)
  • 🌍 Rest of World — Contact us for estimates

Delivery times are estimates and may vary due to customs clearance or carrier delays.

Shipping Costs

We offer complimentary worldwide shipping on all orders. No minimum spend required.

Tracking Your Order

Once dispatched, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update.

Customs, Duties & Taxes

International orders may be subject to customs duties or import taxes upon arrival. These charges are determined by your local customs office and are the responsibility of the customer. They are not included in the order total.

Shipping Delays

While we work hard to deliver your order on time, delays may occur due to factors outside our control, including:

  • Customs inspections
  • Shipping carrier delays
  • Weather disruptions
  • High shipping volumes

We appreciate your patience if unexpected delays occur.

Incorrect Shipping Address

Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders delivered to incorrectly entered addresses. If you notice a mistake in your shipping address, please contact us as soon as possible.

Lost or Missing Packages

If your order appears lost or significantly delayed, please contact us and we will assist in investigating the issue with the shipping carrier.

Contact Us

If you have any questions regarding shipping, please contact us:

Velvet & Vices Email: info@velvetandvices.com