Customer Care
Yes — all orders ship free, worldwide. No minimum spend, no exceptions.
You'll receive a tracking number via email once your order ships. Allow 24–48 hours for tracking to activate.
We don't accept change-of-mind returns, but if your item arrives damaged, incorrect, or defective, contact us within 30 days and we'll sort it — replacement or full refund.
Yes, within 12 hours of purchase. After that, your order is likely already in processing and cannot be cancelled.
Each product has a dedicated size guide. We recommend checking it before ordering as sizing varies by style.
Possibly, depending on your country. Any import duties or taxes are the responsibility of the customer and are not included at checkout.
Reach us at info@velvetandvices.com — we respond within 24–48 business hours.
SHIPPING & DELIVERY
We ship worldwide. All orders are fulfilled by our international logistics partners.
Processing: 1–3 business days before dispatch
Estimated delivery by region:
- 🇺🇸 United States — 7–16 business days
- 🇨🇦 Canada — 8–14 business days
- 🇬🇧 United Kingdom — 6–14 business days
- 🇦🇺🇳🇿 Australia & New Zealand — 8–17 business days
- 🇪🇺 Europe — 7–14 business days
- 🇯🇵 Japan — 5–10 business days
- 🇰🇷 South Korea — 4–10 business days
- 🌍 Rest of World — Contact us for estimates
Delivery times are estimates and may vary due to customs clearance or carrier delays. We are not responsible for delays caused by customs, weather, or carrier disruptions beyond our control.
For all enquiries, reach us at: info@velvetandvices.com
We respond within 24–48 business hours, Monday to Friday. Please include your order number for order-related queries.